Customer service

The WJS service team is highly specialized within the field of water jet cutting. They are rightfully appreciated for fast, efficient support, online trouble-shooting and a high degree of personal commitment. Via our hotline support, our technical expertise is available on a 24/7 basis. – and we always ship your spare parts on the very same day you order them!

Technical support

‘We stay in a continuous stand-by mode in order to help you obtain optimal performance, lower total cost, added uptime and an extended life span out of your machinery.

  • Ultra High pressure pump
  • Machine mechanics
  • CAD/CAM and operation of machine
  • Control system and electrical system

 

CONTACT SUPPORT

General support (free): +46 457 455 444

Hot Line Support 24/7 (tariff): +46 708 770 280

E-mail: support@waterjet.se

Original spare parts

Top quality and fastest delivery on the market.

  • Leading Suppliers – We use well-known, established suppliers for our machine parts, and we follow the same philosophy for spare parts as for wear parts.
  • Secured Quality – In order to secure performance as well as customer safety, all original WJS parts are tested in WJS machines before being launched.
  • Extended life span – All WJS material specifications are based on years of experience from water jet cutting and continuous evolution of the technology.

 

CONTACT SPARE and ware PARTS

Phone: +46 457 455 446

E-mail: spareparts@waterjet.se

Original parts login

Staff training

Get the full potential out of your investment

  • Additional operational training
  • Training within specific areas
  • Optimization of machine systems

Water jet cutting is “a minute to learn, lifetime to master” skill. With some basic training, almost anyone can operate a Water Jet Sweden system. With some extra training, you can often increase efficiency, cut production cost or improve the cutting quality. Sometimes you will also need initial training for new employees.

 

CONTACT STAFF TRAINING

Phone: +46 457 455 444

E-mail: support@waterjet.se

Maintenance & Support Agreements

It is all about your uptime!

To get maximum uptime at a calculable cost level, we recommend the WJS service agreements.

The WJS Support Agreement

Unlimited telephone support and immediate access via WJS Hotline and TeamViewer. You get emergency assistance for immediate trouble-shooting, advice for best practice or guidance for prevention of future problems.

The WJS Preventive Maintenance Agreement

We plan for your regular service sessions and visit you when service is due – i.e. after 3 000 hours or once annually. This service concept is available only to customers using original WJS parts.

 

CONTACT maintenAnce & support

Phone: + 46 457 455 445

Email: service@waterjet.se

Upgrading & Relocation

When your business develops

When your business is transformed or developed, we are ready to assist you with the adaptation of your equipment.

Upgrade your machinery

A new control system, a new Ultra High-pressure pump or an extra cutting tool frequently turns out to be worth the investment. Let us look at your specific need and find the best solution for you.

Relocation of machinery

Moving your machinery to a new position or relocating within you present premises? We can make this process uncomplicated while minimizing your downtime. We take an overall responsibility – including pre-inspection, dismantling, transportation, assembly and installation. The service also includes performance evaluation and test cutting.

 

CONTACT UPGRADING & RELOCATION

Phone: + 46 457 455 445

Email: service@waterjet.se

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